Diamond Grid AirPods Case with Leather Lanyard White-LXK240703

We do our best to make sure all orders are delivered to our dear customers worldwide with safe packaging and in the shortest possible time! we have tried to write useful information about the estimated time of order delivery for you in the shortest line and by summarizing long explanations on this page.

Shipping Costs :

We offer free shipping on all orders.

Shipping Methods:

USPS，DHL

Where Do We Deliver?

We are currently shipping products to the USA  And other countries that shows below.

Order Cutoff Time :

5:00 PM (GMT-05:00) Eastern Standard Time.

Delivery Time:

The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.

Handling time:

We take 1 - 2 Business Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.

Transit Time:

Shipping times vary based on the delivery location. Here are our estimates:

Location                         Transit Time
United States               4 – 7 Business days
United Kingdom          5 – 10 Business days
Canada                        6 – 14 Business days
Germany                     7 – 12 Business days
Australia, New Zealand 8 – 15 Business days
Other EU countries       14 – 24 Business days
East Asia                       12 – 20 Business days
Mexico, Brazil, Colombia  18 – 28 Business days
United Arab Emirates      6 – 10 Business days 

Tracking:

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 8- 20 of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you. 

Order Cancellation:

1. To cancel an order, email us at support@casefeely.co.
2. You may cancel your order within 24 hours of placing it. If the order is canceled before it is shipped, no fees will be charged.
3. If the order has already been shipped, it cannot be canceled, or the buyer will be responsible for return shipping costs.

Change of Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@casefeely.co

Contact information:

Email: support@casefeely.co

Phone: +8615994729741

Address: Room 688, No.36 Yinshan Road, Nancheng Street, Dongguan, Guangdong 523953 China

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

30-Day Return Policy:

You have 30 calendar days from the date of receipt to request a return for a refund or exchange. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required for all returns.

Please note that personalized or customized items are ineligible for return unless they arrive damaged or defective.

Return and Refund Authorization:

Items may be returned for a refund within 30 days of the date of purchase.
Products must be in original condition with all labels and packaging intact.
You cannot return anything that have been cleaned, used, or altered.

How to return the item:

If your return is accepted,To initiate a return, please contact our customer service team at support@casefeely.co to get a complimentary return shipping label., which you can print and attach to the return package.

Please include your order number and reason for the return when contacting us.

Return Address:

Address: Room 688, No.36 Yinshan Road, Nancheng Street, Dongguan, Guangdong 523953 China

Please do not return your items without getting return confirmation via email from support@casefeely.co.

Return method:

Send By Mail

Once your product is shipped back to our return address, please send the correct tracking number to support@casefeely.co.

Return or Exchange Shipping Fees:

If the return or exchange is due to a product quality issue, casefeely will cover all shipping costs.
If the return or exchange is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at support@casefeely.co for specific fees and addresses.

No Restocking Fee:

casefeely does not impose a restocking fee for returns. We believe in streamlining the return process to ensure convenience for our customers.

Refund Process:

Once our team receives and inspects your return, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 7 days.

Exchange:
Only things that were harmed or defective because of our error will be exchanged. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We are committed to promptly resolving any issues to ensure your satisfaction.

Cancel Order：

1. To cancel an order, email us at support@casefeely.co.
2. You may cancel your order within 24 hours of placing it. If the order is canceled before it is shipped, no fees will be charged.
3. If the order has already been shipped, it cannot be canceled, or the buyer will be responsible for return shipping costs.

Contact information:

Email: support@casefeely.co

Phone: +8615994729741

Address: Room 688, No.36 Yinshan Road, Nancheng Street, Dongguan, Guangdong 523953 China

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)