FAQS
Have any question about your order? Feel free to check out these FAQs to find your answer as soon as possible!
SHIPPING
When will my order be dispatched?
We take 1 - 2 business days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.
How much is the shipping charge?
We offer free shipping on all orders.
ORDERS
I need to change my order ?
Unfortunately . please note that we are only able to make changes to your order if it has not been fulfilled yet If you want to change anything in your order , please contact us via email at support @casefeely.co within 24 nours after placing your order . If the order has been shipped , we can no longer make modifications to your order.
I gave you the wrong address ?
Unfortunately , please note that we are only able to make changes to your order if it has not been fulfilled yet . Please email us at support @casefeely.co explaining your situation and if we haven ' t shipped your order yet we can make the change !
I didn ' t receive an Order Confirmation or Shipping Confirmation email ?
Our store autormatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail . If you didn ' t receive these emails , please check your Spam or Junk folder and add us as a contact to receive updates on your order.
PAYMENT
What payment methods do you accept ?
We offer secure shopping and accept
– Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, Discover, Maestro, Diners Club International for quick and secure transactions.
– Shop Pay: Shop Pay is a fast and secure checkout method provided by Shopify.
– Google Pay: You can use Google Pay to check out quickly and securely using your saved cards.Requires an Android devices or desktop browsers such as Chrome.
– Apple Pay: Apple Pay is available for fast and secure payments using your Apple device.Requires a Apple device and browser that support Apple Pay.
All payments are processed securely through our payment gateway providers, ensuring that your sensitive information is encrypted and protected.
Can I request my refund if I decided to return my purchase ?
Yes, you can request a refund if the returned item's condition qualifies as unused. More information please check our Refund Policy.
CONTACT US
How do I contact you ?
If you have any questions that are not answered in this FAQ, please e-mail us at
Email: support@casefeely.co
Phone: +86-15994729741
Office Address: Room 688, No.36 Yinshan Road, Nancheng Street, Dongguan, Guangdong 523953 China
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)