Have any question about your order? Feel free to check out these FAQs to find your answer as soon as possible!
SHIPPING
When will my order be dispatched?
We take 1 - 2 business days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.
How much is the shipping charge?
We offer free shipping on all orders.
ORDERS
I need to change my order ?
Unfortunately . please note that we are only able to make changes to your order if it has not been fulfilled yet If you want to change anything in your order , please contact us via email at support @casefeely.co within 24 nours after placing your order . If the order has been shipped , we can no longer make modifications to your order.
I gave you the wrong address ?
Unfortunately , please note that we are only able to make changes to your order if it has not been fulfilled yet . Please email us at support @casefeely.co explaining your situation and if we haven ' t shipped your order yet we can make the change !
I didn ' t receive an Order Confirmation or Shipping Confirmation email ?
Our store autormatically sends out an Order Confirmation and Shipping Confirmation email after you place your order and when we put your order in the mail . If you didn ' t receive these emails , please check your Spam or Junk folder and add us as a contact to receive updates on your order.
PAYMENT
What payment methods do you accept ?
We offer secure shopping and accept
– Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, Discover, Maestro, Diners Club International for quick and secure transactions.
– Shop Pay: Shop Pay is a fast and secure checkout method provided by Shopify.
– Google Pay: You can use Google Pay to check out quickly and securely using your saved cards.Requires an Android devices or desktop browsers such as Chrome.
– Apple Pay: Apple Pay is available for fast and secure payments using your Apple device.Requires a Apple device and browser that support Apple Pay.
All payments are processed securely through our payment gateway providers, ensuring that your sensitive information is encrypted and protected.
Can I request my refund if I decided to return my purchase ?
Yes, you can request a refund if the returned item's condition qualifies as unused. More information please check our Refund Policy.
CONTACT US
How do I contact you ?
If you have any questions that are not answered in this FAQ, please e-mail us at
Email: support@casefeely.co
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)